Operating in 19 states and is on the top ten cable broadband services provider in the country, Suddenlink may seem like a little company that made it big. The company has been growing with its own share of successes and failures.

Suddenlink has a considerable number of customers. An estimated 1.3 million customers from both the business and residential tiers are subscribing to Suddenlink’s broadband cable, high-speed internet and phone line services. These services are packaged into bundles and marketed by Suddenlink so that their clients can save more even if they are getting more than just one kind of service. One benefit of getting a bundled package from Suddenlink is that a customer can opt to choose the kinds of connections that he only needs. Be it a mix of phone and cable connection, internet and a phone line or all three services, Suddenlink has the appropriate deal and price to offer.

The company believes in simplifying things for its customers so they will only be referring to one bill for all the services that they have purchased and will be calling only one hotline to ask for assistance or technical support.

On top of the varied options and services that Suddenlink offers to its growing number of clients, Suddenlink has a number of awards under its belt. To name a few, the company has garnered the following recognitions: 3rd Fastest-Growing Private Company in the Region (from St Louis Business Journal), the 2009 LCTA Virgil Evans Award for Outstanding Industry Service and the 2008 Business Arts Patron Award from the Arts Council of Brazos Valley, Texas.

All these can easily make you want to be one of Suddenlink’s clients. But before making that big leap, know as well that Suddenlink has its own share of bad rep.

Numerous reviews on cable and internet service providers revealed that ever since Suddenlink bought out Cox from certain areas, the level of service and the quality of the products that Suddenlink have are not really worth the prices that they offer. To be more specific, customers from Pittsburgh are unhappy with the way Suddenlink manages its customer service operations and from the fact that they do not get the same number of HD channels as other neighboring areas. There had been numerous reports that the customer’s problems are not addressed properly and that they are left with the same problems.

So it is still best to do your own homework before subscribing to Suddenlink. Check if all the channels that you love are offered by your local branch and research more on the company’s current status.

Suddenlink’s headquarters is located in St. Louis, Missouri. The company was founded in 2002 by Jerry Kent, Dan Bergstein and Howard Wood.