Mediacom is known as the cable and communications provider with coverage in non-metropolitan areas in the United States. So if you are not a city dweller, you most probably have a subscription with Mediacom. The company provides telephone, cable and high-speed internet connection to its 1.3 million customers. Being the 8th largest cable company in the country, Mediacom aims to be at the top of the game by adding services like video on demand, digital video recording, and IP telephone connection. These services can be bought individually but are also packaged into bundles so that customers can avail a combination of services of their choice.
Although Mediacom provides a number of services, it has received special recognition for its phone service. Rated 22 out of 22 by the Consumer Reports group, Mediacom has this award to be proud of. In addition, Mediacom has also the following highlight awards: 2009’s Top MSO of the Year, Broadcasting and Cable Hall of Fame 2008 Inductee and Mediacom’s Iowa branch is recognized as a Cable Partner in Learning.
All these awards go hand in hand with the company’s varied goals in the realm of customer service, community service and technological advancements. Mediacom services 22 states and mainly focuses giving broadband and digital services to areas outside of the main cities. Hiring locally for each of their branches, Mediacom is at the forefront of knowing what each of its market needs the most. It also continues to provide the latest technological devices and services to meet the ever-changing needs and wants of its clients.
Not everything is perfect about Mediacom though. It did get high praises from Consumer Reports for its telephone service but the same group , just recently, revealed that Mediacom is at the bottom of the list with it comes to customer satisfaction. This report reveals the results of a survey done in Iowa where Mediacom has an estimated 25,000 customers.
Mediacom’s headquarters is in Middletown, New York. Some of the areas it has service coverage are Maryland, Carolina, Ohio, Delaware, Arizona and Kansas.